Hi!

I'm Daisy Casio

Business Process Outsourcing Executive

Mom and Wife

Crochet Artisan

Budding Web Designer

WELCOME


About Me

Hello, I am Daisy.

I have more than 15 years of successful experience in service delivery specializing in healthcare, life insurance, financial and travel industries as well as technical support with recognized strengths in Business Process Outsourcing Operations, Account Management, Client Services, Project Management, Training and Quality. 

When I'm not working, I love to travel, spend as much time with my family, create websites and crochet.

Basic information


Personal Details


website: www.champleaders.com

Location: Manila, Philippines

Email: [email protected]

PROFESSIONAL skills


I'm Good At...

Strategic Planning


Leadership


Performance Management


Management


Customer Satisfaction


Healthcare Information Management

Team Management


Project Management


Call Center Operations

Client Services


Quality Assurance


Process Improvement


MY experience


Work Experience

AUGUST 2016 - PRESENT

Director of Operations

Shearwater Health, Philippines

Responsible for heading the Provider Vertical Operations  – includes US Coding Accounts, Radiology and Provider verification. 

AUGUST 2013 -JULY 2016

Assoc. Director

UnitedHealth Group, Philippines

Responsible for the Operational and Financial Performance of Member Services Voice Operations in the Philippines 

NOVEMBER 2011 - JULY 2013

Business Director

Sutherland Global Solutions, Egypt

Lead and managed Egypt Operations and Profitability of one of the Best Performing Account of the geography

MARCH 2008 - OCTOBER 2011

Sr. Program Manager

Harte-Hanks, Philippines

Managed Technical Support Teams in Manila and Austin, TX.

Responsible for Profitability, Vendor Management and Client Relations for a Fortune 500 Tech Account. 

MARCH 2005 - FEBRUARY 2008

Director of Operations

Allorica formerly APAC Customer Services, Philippines

Held several positions while in APAC, from Quality Analyst to Director of Operations. 

For more in depth view of my working experience, please refer to my LinkedIn Profile.

MY EDUCATION


My Studies and Certifications

June 2009 - March 2003

Assumption College

Manila, Philippines

College Diploma

Bachelor in Communication - Major in Advertising and Public Relations

March 2008

COPC Registered Coordinator

Manila, Philippines

Certification

Certified Registered Coordinator 

Official Coordinator for COPC Baseline Audits

August 2012

COPC Registered Coordinator Update

Cairo, Egypt

Certification

Update Training for Registered Coordinators on New Standards

Official Coordinator for COPC Baseline Audits

let's get in touch


Contact Details

I'd love to hear from you. Please get in touch with any of the details below. Talk to you soon!

envelope-o

Email Address

skype

Skype

@daisycasio

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