Hi!
I'm Daisy Casio
Business Process Outsourcing Executive
Mom and Wife
Crochet Artisan
Budding Web Designer
WELCOME
About Me
Hello, I am Daisy.
I have more than 15 years of successful experience in service delivery specializing in healthcare, life insurance, financial and travel industries as well as technical support with recognized strengths in Business Process Outsourcing Operations, Account Management, Client Services, Project Management, Training and Quality.
When I'm not working, I love to travel, spend as much time with my family, create websites and crochet.
Basic information
Personal Details
PROFESSIONAL skills
I'm Good At...
Strategic Planning
Leadership
Performance Management
Management
Customer Satisfaction
Healthcare Information Management
Team Management
Project Management
Call Center Operations
Client Services
Quality Assurance
Process Improvement
MY experience
Work Experience
AUGUST 2016 - PRESENT
Director of Operations
Shearwater Health, Philippines
Responsible for heading the Provider Vertical Operations – includes US Coding Accounts, Radiology and Provider verification.
AUGUST 2013 -JULY 2016
Assoc. Director
UnitedHealth Group, Philippines
Responsible for the Operational and Financial Performance of Member Services Voice Operations in the Philippines
NOVEMBER 2011 - JULY 2013
Business Director
Sutherland Global Solutions, Egypt
Lead and managed Egypt Operations and Profitability of one of the Best Performing Account of the geography
MARCH 2008 - OCTOBER 2011
Sr. Program Manager
Harte-Hanks, Philippines
Managed Technical Support Teams in Manila and Austin, TX.
Responsible for Profitability, Vendor Management and Client Relations for a Fortune 500 Tech Account.
MARCH 2005 - FEBRUARY 2008
Director of Operations
Allorica formerly APAC Customer Services, Philippines
Held several positions while in APAC, from Quality Analyst to Director of Operations.
MY EDUCATION
My Studies and Certifications
June 2009 - March 2003
Assumption College
Manila, Philippines
College Diploma
Bachelor in Communication - Major in Advertising and Public Relations
March 2008
COPC Registered Coordinator
Manila, Philippines
Certification
Certified Registered Coordinator
Official Coordinator for COPC Baseline Audits
August 2012
COPC Registered Coordinator Update
Cairo, Egypt
Certification
Update Training for Registered Coordinators on New Standards
Official Coordinator for COPC Baseline Audits
let's get in touch
Contact Details
I'd love to hear from you. Please get in touch with any of the details below. Talk to you soon!
Email Address
Skype
@daisycasio
